If You Need Help With…

Call

Free Telephone Number

·     Your Medicaid benefits.

·     Changing your doctor.

·     Finding a doctor.

·     Finding a drugstore that offers free prescription delivery.

·     Behavioral health or alcohol or drug abuse services.

PCCM Client Helpline

1-888-302-6688

A health question or concern, any time, day or night.

The Nurse Helpline

1-800-304-5468

Supplemental Security Income (SSI) questions.

Social Security Administration

1-800-772-1213

Getting help or information about your:

·     Asthma.

·     Diabetes.

·     Chronic obstructive pulmonary disease (COPD).

·     Congestive heart failure (CHF).

·     Coronary artery disease (CAD).

Texas Medicaid Enhanced Care Program

1-800-777-1178

Extra help with your health-care needs and health education.

Community Health Services

• Case Management
• Health Education

1-888-276-0702

Finding the nearest Medicaid or food stamp office.

HHSC Benefits Office

2-1-1

Understanding how the Texas Medicaid managed care systems work for you – PCCM, STAR, or STAR+PLUS

STARLink

1-866-566-8989 (Voice)

1-866-222-4306 (TDD)

Finding services in your area such as:

·     Food.

·     Shelter.

·     Rent.

·     Utility bill.

·     Child care.

·     Senior services.

·     Other programs in your area.

2-1-1 Texas

2-1-1 or 1-877-541-7905

Medical and dental check ups and care for children on Medicaid from birth through 20 years old.

Texas Health Steps (THSteps)

1-877-847-8377

Other Medicaid complaints and issues.

HHSC Office of the Ombudsman

1-877-787-8999

Getting to the doctor, dentist, or drugstore.

Medical Transportation

1-877-633-8747