Provider Communication
Provider Phone Numbers
Client Communication
Client Phone Numbers
TMHP Addresses
| Address |
Purpose |
| Claims
TMHP
PO Box 200555
Austin TX 78720-0555 |
To send in first time claims |
|
Adjustments/Appeals
TMHP
PO Box 200645
Austin TX 78720-0645
|
To send in appealed claims
|
|
Provider Enrollment
TMHP
PO Box 200795
Austin TX 78720-0795
|
To mail in Provider Enrollment Application
|
|
Medically Needy Clearinghouse
TMHP
PO Box 202947
Austin TX 78720-02947
|
To send in bills for a Spenddown Case
|
|
CCP Requests
TMHP
PO Box200735
Austin TX 78720-0735
|
To send requests for prior authorization and appeals
|
|
CSHCN Claims
TMHP
PO Box 200855
Austin TX 78720-0855
|
To send CSHCN claims
|
|
Dental Prior Authorization
TMHP
PO Box 202917
Austin TX 78720-2917
|
To send in dental Prior authorizations
|
|
Home Health
TMHP
PO Box 202977
Austin TX 78720-2977
|
To send Home Health prior authorizations
|
|
Medicaid Audits
TMHP
PO Box 200345
Austin TX 78720-0345
|
|
|
Nursing Facilities
TMHP
PO Box 200765
Austin TX 78720-0765
|
To submit forms 3652, 3618, and 3619, and purpose code E information
|
|
Third Party Resources/TORT
TMHP
PO Box 202948
Austin TX 78720-2948
|
|
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Provider Phone Numbers
Contact Center Phone Numbers
| Name |
Number |
| General Inquiry Line |
1-800-925-9126 |
| Ambulance |
1-800-925-9126 |
| Family Planning V, X, XX only |
1-800-925-9126 |
| Provider Enrollment |
1-800-925-9126 |
| Fax Back |
1-800-925-9126 |
| Children with Special Health Care Needs |
1-800-568-2413 |
| Texas Health Network Provider Line |
1-888-834-7226 |
| CCP/Home Health Line |
1-800-846-7470 |
| Telephone Appeals |
1-800-745-4452 |
| Texas Health Steps Dental |
1-800-568-2460 |
| Texas Health Steps Medical |
1-800-757-5691 |
| Third Party Resources |
1-800-846-7307 |
| EDI Helpdesk |
1-888-863-3638 |
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TMHP Phone Numbers
| Name |
Number |
| CCIP Unit |
1-800-213-8877 |
| Home Health Services |
1-800-925-8957 |
| HIPPS Employer |
1-800-471-7792 |
| Long Term Care (LTC) Operations |
1-800-626-4117 |
| Nursing Facilities |
1-800-745-4452 |
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Managed Care Phone Numbers
| Name |
Number |
| Amerigroup (formerly Americaid) |
1-800-454-3730 |
| Texas Children's Star |
1-800-990-8247 |
| Community Health Choice |
1-888-760-2600 |
| First Care |
1-800-264-4111 |
| HMO Blue |
1-800-399-5830 |
| Superior Health Plan |
1-800-783-5386 |
| Parkland Community Health Plan |
1-888-672-2277 |
| Value Options Behavioral Health |
1-888-800-6799 |
| El Paso 1st Premier Plan |
1-877-532-3778 |
| Evercare STAR + PLUS |
1-888-887-9003 |
| Amerigroup STAR + PLUS |
1-800-454-3730 |
| JPS STAR (Metro West) |
1-877-924-1118 |
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Other Important Phone Numbers
| Name |
Number |
| Medicaid Fraud |
1-512-424-6519 |
| CCIP |
1-800-213-8877 |
| Vendor Drug |
1-800-435-4165 |
| Medicare |
1-800-442-2620 |
| CLIA Hotline |
1-410-290-5850 |
| CLIA Regulations |
1-202-783-3238 |
| Fraud and Abuse/Client/DHS |
1-800-252-8011 |
| Medicare/Social Security Administration |
1-800-442-2620 |
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Fax Numbers
| Name |
Number |
| Hysterectomy Consent |
1-512-514-4218 |
| Ambulance Prior Authorization |
1-512-514-4205 |
| Case Management |
1-514-458-7334 |
| CCIP |
512-514-4215 |
| CCP/ DME/ DMEH/ Home Health |
1-512-514-4242 |
| CSHCN |
1-512-458-7277 |
| Provider Enrollment |
1-512-514-4214 |
| Special Medical Prior Authorization |
1-512-514-4213 |
| Sterilization Consent Form |
1-512-514-4229 |
| Third Party Resources |
1-512-514-4225 |
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Client Communication
State Addresses
| Address |
Purpose |
| Central Office
Administrative Building
4800 North Lamar
Administrative Building #100
Austin TX 78756 |
Communication with Texas Commission for the Blind |
|
Health and Human Services Commission
Attention: Privacy Officer
4800 North Lamar
4th floor
Austin TX 78756
|
HHSC HIPAA Complaint
|
|
Texas Commission on Alcohol and Drug Abuse
Attention: Privacy Officer
PO Box 80529
Austin TX 78708
|
TACADA HIPAA Complaint
|
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Client Phone Numbers
Contact Center Phone Numbers
| Name |
Number |
| Children with Special Health Care Needs |
1-877-888-2350 |
| Client Hotline |
1-800-252-8263
1-800-335-8957 |
| Client Notification |
1-800-414-3406 |
| HIPAA |
1-800-723-4789 |
| Texas Health Network Member Services Helpline |
1-888-302-6688 |
| Texas Health Network Prenatal Line |
1-877-518-0899 |
| Third Party Resources |
1-800-846-7307 |
| Texas Health Steps |
1-877-847-8377 |
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Other Important Phone Numbers
| Name |
Number |
| Program for Amplification for Children of Texas (PACT) |
1-512-458-7226 |
| STAR |
1-800-964-2777 |
| STAR LINK |
1-866-566-8989 |
| MAXIMUS |
1-800-964-2777 |
| HIPPS |
1-877-888-2350 |
| DSHS/CSHCN |
1-800-252-8023 |
| HIPP Client line |
1-800-440-0493 |
| CHIP |
1-800-647-6558 |
| Medical Transportation Program |
1-877-633-8747 |
| Nurse Line |
1-800-304-5468 |
| DSHS |
1-888-963-7111
|
| Medicaid Fraud and Abuse |
1-800-436-6184 |
| Medicare |
1-800-442-2620 |
| Social Security Office |
1-800-772-1213 |
| Texas Commission for the Blind |
1-800-252-5204 |
| Vendor Drug Program |
1-800-252-8263 |
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Managed Care Phone Numbers
| Name |
Number |
| Amerigroup (formerly Americaid) |
1-800-600-4441 |
| Texas Children's Star |
1-800-990-8247 |
| Community Health Choice |
1-888-760-2600 |
| First Care |
1-800-431-7798 |
| HMO Blue |
1-800-492-0750 |
| Superior Health Plan |
1-800-783-5386 |
| Parkland Community Health Plan |
1-888-672-2277 |
| Value Options Behavioral Health |
1-888-800-6799 |
| El Paso 1st Premier Plan |
1-877-532-3778 |
| Evercare STAR + PLUS |
1-888-887-9003 |
| Amerigroup STAR + PLUS |
1-800-600-4441 |
| JPS STAR (Metro West) |
1-888-924-8852 |
| Safety Riders |
1-800-252-8255 |
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