Contact Center General Inquries Line : 1-800-925-9126. This is a provider line responsible for assisting with issues not addressed by other available provider lines. The Contact Center Representative provides general information concerning the Texas Medicaid Program. Responsibilities include policy education, claims filing assistance, financial inquiries, eligibility inquiry, Title XIX Family Planning, and provider education.

EDI Help Desk - Technical Support contact information: 1-888-863-3638. This line is established to assist providers and vendors with TDHconnect software installation and issue resolution. The Help Desk can also assist with troubleshooting other PC and technical problems that providers and vendors may experience, including: password reset, EDI enrollment, transmission verification, ER&S downloads, file resets, and file rejection. For more information, visit the TMHP EDI page.

For more contact information including addresses, visit the TMHP Contact Center page.

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