CSHCN 2009 >1.1.5 TMHP Regional Representatives

The TMHP Provider Relations Department comprises a staff of Austin-based and field-based provider relations representatives who serve the health-care community by furnishing a variety of services and activities designed to inform and educate health-care providers about the CSHCN Services Program policies and claims filing procedures.

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Provider education through planned events. Provider representatives conduct a planned program of educational workshops, in-services, and training sessions designed to keep all actively-enrolled providers informed of the latest policies, claim processing procedures, and federal and state regulations affecting CSHCN Services Program.

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Problem identification and resolution. A staff of research coordinators is available to assist providers with clarification of Medicaid policies and assist with in-depth problem claim submission issues after initial inquiries are made with the CSHCN Contact Center. Coordinators work closely with field-based regional representatives to coordinate the educational needs of the community.

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Relationship with professional health-care organizations. To ensure that Texas associations that represent health-care professions have up-to-date information about the requirements for participation in the CSHCN Services Program, the Provider Relations Department maintains a working relationship with these organizations. Also, the Provider Relations Department participates in several events sponsored by Texas health-care associations, such as conventions and conferences.

Technical support and training are also provided for TexMedConnect software users. The table below indicates the TMHP provider relations representatives and the areas they serve. Additional information, including a regional listing by county and workshop information, is available on the TMHP website at www.tmhp.com/Providers/default.aspx. Providers can click on the TMHP Provider Services Representatives link listed under Provider Resources on the TMHP website.


Territory	Regional Area	Provider Representative	Telephone Number
1	Amarillo, Childress, and Lubbock	Elizabeth Ramirez	1-512-506-6217
2	Midland, Odessa, and San Angelo	Mindy Wiggins	1-512-506-3423
3	Alpine, El Paso, and Van Horn	Alma Gonzales	1-512-506-3530
4	Del Rio, Eagle Pass, and Laredo	Christina Salinas	1-512-506-7271
5	Brownsville, Harlingen, and McAllen	Cynthia Gonzales	1-512-506-7991
6	Abilene, Brownwood, and Wichita Falls	TBD	1-512-506-7095
7	Brady, North Austin,* Round Rock, and Waco	Rhonda Williams	1-512-506-7600
8	South Austin,* Bastrop, Buda, Guadalupe, and San Marcos	Yvonne Olivo	1-512-506-3526
9	Kerrville and San Antonio*	Kathe Barrett	1-512-506-3422
10	Corpus Christi, San Antonio,* and Victoria*	Alan Brown	1-512-506-3554
11	Cleburne, Denton, and Fort Worth	Tamara House	1-512-506-7990
12	Corsicana, Dallas,* and Groesbeck	Sandra Peterson	1-512-506-3552
13	Dallas,* Paris, and Whitesboro	Demekia Merritt	1-512-506-3578
14	Texarkana and Tyler	Trilby Foster	1-512-506-7053
15	Beaumont and Lufkin	Gene Allred	1-512-506-3425
16	Bryan/College Station, Conroe, and Houston*	Linda Wood	1-512-506-7682
17	Houston* and Ft. Bend	Stephen Hirschfelder	1-512-506-3447
18	Chambers, Galveston, Brazoria, Houston,* Wharton, and Matagorda	Michael Duffee	1-512-506-3586
Out-of-State Provider Representative		Joann Kunde	1-512-506-7858
*Austin, Dallas, Houston, and San Antonio territories are shared by two or more provider representatives. These territories are divided by ZIP Codes. Refer to the TMHP website at www.tmhp.com for the most current information and assigned representative to contact in each ZIP Code.