1.1.4 TMHP-CSHCN Services Program Automated Inquiry System (AIS)Dial 1-800-568-2413 (toll-free) to access the TMHP-CSHCN Services Program AIS. The call is answered automatically. Providers should follow the directions to access AIS and use the automated features to obtain information and services. The TMHP-CSHCN Services Program AIS provides the following information and services through the use of a touch-tone telephone: claim status, client eligibility, current weekly payment amount, faxed forms, and claim appeals. The TMHP-CSHCN Services Program AIS eligibility and claim status information is available 23 hours a day, 7 days a week with scheduled down time between 3 a.m. and 4 a.m., Central Time. All other AIS information is available Monday through Friday from 7 a.m. until 7 p.m., Central Time. AIS offers 15 transactions per call. Note: Pressing Star then Pound (*#) repeats any information given. Pressing Star then Star (**) begins again if an error was made. Pressing Zero then Pound (0#) at any time repeats the main menu. Full instructions on the use and benefits of the TMHP-CSHCN Services Program AIS can be found in the CSHCN Services Program Automated Inquiry System (AIS) Users Guide available on the TMHP website at www.tmhp.com/CSHCN/default.aspx (under CSHCN Resources section) or www.tmhp.com/File%20Library/default.aspx, or by calling the TMHP-CSHCN Services Program Contact Center at 1-800-568-2413, Monday through Friday from 7 a.m. to 7 p.m., Central Time. Note: All users who access www.tmhp.com are required to accept the American Medical Association (AMA) End-user Agreement on the use of Current Procedural Terminology (CPT). For each computer that accesses the TMHP website, the agreement must be accepted every 30 days from the last date on which the agreement was accepted by the user. If the end-user agreement is not accepted on a particular computer every 30 days, no user will be able to enter the website from that computer. For additional information about the AMA and CPT, refer to |
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Texas Medicaid & Healthcare Partnership CPT only copyright 2009 American Medical Association. All rights reserved. |
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