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0.0.0.2 Automated Inquiry System (AIS)
AIS provides the following information and services through the use of a touch-tone telephone: claim status, patient eligibility, benefit limitations, Medically Needy case status, Family Planning, current weekly payment amount, and claim appeals.
Eligibility and claim status information is available on AIS 23 hours a day, 7 days a week with scheduled down time between 3 a.m. and 4 a.m., Central Time. All other AIS information is available from 6 a.m. until 6 p.m., Central Time, Monday through Friday. AIS offers 15 transactions per call.
For full instructions on the use and benefits of AIS, refer to the Automated Inquiry System (AIS) User's Guide available on www.tmhp.com or call the TMHP Contact Center at 1-800-925-9126 for faxed instructions.
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