TMHP Contact Center (general information)

Automated Inquiry System (AIS)

1-800-925-9126
or 1-512-335-5986

Provider Enrollment Fax

1-512-514-4214

Comprehensive Care Program (CCP)
(CCP prior authorization status and general CCP and Home Health Services information)

1-800-846-7470

Children with Special Health Care Needs (CSHCN) Services Program AIS

1-800-568-2413

CSHCN Services Program Fax

1-512-514-4222

Comprehensive Care Inpatient Psychiatric (CCIP) Unit (prior authorization and general information)

1-800-213-8877

Home Health Services (includes durable medical equipment [DME]):

Option 1 - TMHP in-home care customer service
Option 2 - DME supplier with completed Title XIX form
Option 3 - Registered nurse (RN) with completed plan of care (POC)

1-800-925-8957

Health Insurance Premium Payment (HIPP)

1-800-440-0493

Long Term Care (LTC) Operations

1-800-626-4117

LTC-Nursing Facilities

1-800-727-5436

Telephone Appeals

1-800-745-4452

TMHP Electronic Data Interchange (EDI) Help Desk

1-888-863-3638

TMHP EDI Help Desk Fax

1-512-514-4228
1-512-514-4230

Texas Health Steps (THSteps) Dental Inquiries

1-800-568-2460

THSteps Medical Inquiries

1-800-757-5691

Third Party Resources (TPR) (Option 2)

1-800-846-7307

TPR Fax

1-512-514-4225

Medicaid Audit/Cost Reports

1-512-506-6117

Medicaid Audit Fax

1-512-506-7811

Family Planning (Tubal Ligation/Vasectomy Consent Forms) Fax

1-512-514-4229

Hysterectomy Acknowledgment Statements Fax

1-512-514-4218