Clients must call the Enrollment Broker at 1-800-964-2777 to initiate a plan change. If a plan change request is received before the middle of the month, the plan change is effective on the first day of the following month. If the request is received after the middle of the month, the plan change will be effective on the first day of the second month following the request, as shown below.
Example
Request received on or before
Mid-May
Change effective
June 1
Request received after
Mid-May
Change effective
July 1
Note: All plan change requests must be processed by the Enrollment Broker.
PCCM and STAR Health programs only have one plan choice available. As a result, clients cannot change plans, but may change primary care providers within their assigned health plan or PCCM.
Texas Medicaid & Healthcare Partnership CPT only copyright 2009 American Medical Association. All rights reserved.
