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8.6.2 Contact Numbers
PCCM Provider Helpline: 1-888-834-7226
Assistance available to PCCM providers for a broad range of Medicaid and PCCM issues.
7 a.m. to 7 p.m., Central Time, Monday through Friday
Choose Option 5, then Option 1, then Option 5
Fax: 1-512-506-7002
PCCM Client Helpline: 1-888-302-6688
The primary resource for PCCM clients seeking information or answers to nonclinical questions.
7 a.m. to 7 p.m., Central Time, Monday through Friday
PCCM Inpatient/Outpatient Prior Authorization Line: 1-888-302-6167
Outpatient and Prior Authorization, Notifications, Prior Authorizations and Updates to Existing Authorizations
7 a.m. to 7 p.m., Central Time, Monday through Friday
Fax: 1-512-302-5039
Community Health Services (CHS) Helpline: 1-888-276-0702
Case Management and Health and Program Benefit Education (for PCCM clients only)
7 a.m. to 7 p.m., Central Time, Monday through Friday
(Voice mail is available outside of normal business hours.)
Fax: 1-512-302-0318
The Nurse Helpline: 1-800-304-5468
Clinical helpline staffed by nurses who assess PCCM client symptoms and guide PCCM clients to the appropriate care setting.
24 hours a day, 7 days a week
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