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4.5.2 Closing an MNP Case
Medically needy cases are closed by MNC for the following reasons:
• Bills were not received within the designated time frame (usually 30 days from the date the case is established by the HHSC worker).
•The client failed to provide requested additional case/billing information within 30 days of MNC request date.
•Insufficient charges were submitted to meet spend down, and the client did not respond to a request for additional charges to be submitted within 30 days of the notification letter.
Charges submitted after the spend down has been met will not reopen the case automatically. The client must call the Client Hotline at 1-800-335-8957.
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