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6.1.3 Automated Inquiry System Automated Appeals Guide
To access the AIS automated appeals guide, providers can call 1-800-925-9126 (1-800-568-2413 for Children with Special Health Care Needs [CSHCN] Services Program). Providers may submit up to three fields per claim and 15 appeals per call. If during any step invalid information is entered three times, the call transfers to the TMHP Contact Center for assistance.
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