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7.5.2 Contact Numbers
Provider Helpline
Monday through Friday, 7 a.m. to 7 p.m., Central Time
1-888-834-7226, option 5, then option 1, then option 5
Fax: 1-512-506-7002
Client Helpline
Monday through Friday, 7 a.m. to 7 p.m., Central Time
1-888-302-6688
PCCM Inpatient/Outpatient Prior Authorization Line
Outpatient and Prior Authorization, Notifications, Prior Authorizations and Updates to Existing Authorizations
Monday through Friday, 7 a.m. to 7 p.m., Central Time
1-888-302-6167
Fax: 1-512-302-5039
Community Health Services (CHS) Helpline
Case Management and Health and Program Benefit Education
Monday through Friday, 8 a.m. to 5 p.m., Central Time
1-888-276-0702 (Voice mail is available outside of normal business hours.)
The Nurse Helpline
24 hours a day, 7 days a week
1-800-304-5468
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