|
7.5.5 Online Provider Lookup
An online provider lookup is available on the public access portion of the TMHP website at www.tmhp.com. Provider information can be viewed by providers, clients, and anyone who accesses the TMHP website.
Providers can use the online update function to update their demographic information on the website. This allows users to view the most current information about the provider. To update demographic information online, authorized users log in to the TMHP website by clicking "Log In" on the homepage. Periodically, administrators may be required to verify their address when logging in to their account. This verification must be completed before the administrator can proceed to the secured portion of the website. The "My Account" page has a link to the Provider Demographic Update webpage. Current information will be displayed with a button to allow editable fields to be changed. Demographic information may be updated only by authorized administrators. This authorization is controlled through the Permissions Management link, also located on the "My Account" page. Fields that can be updated online include the following:
• Address.
•Telephone numbers.
•Office hours.
•Accepting new patients.
•Additional sites where services are provided.
•Languages spoken.
•Additional services offered.
•Medicaid waiver programs.
•Client age or gender limitations.
•Counties served.
The provider's name, gender, specialty, subspecialty, and group or plan affiliation cannot be changed online. Contact TMHP Provider Enrollment at 1-800-925-9126, option 2, regarding changes to this information.
Clients using the online provider lookup will use drop-down boxes to select search criteria. An initial list will display all providers that meet the specified search criteria. Clicking on any name in that list will display the provider's specific information, including a map of the office location.
Links to health maintenance organization (HMO) websites are also provided, enabling clients to search each HMO's network of participating providers. The online provider lookup supports both English and Spanish language users, and search results can be printed.
Note: For family planning services, clients (regardless of Medicaid eligibility) have the freedom of choice to obtain services from any Medicaid-enrolled provider.
|
