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23.3.2.2 30-Day Trial Period
Providers must allow each Medicaid client a 30-day trial period that gives the client time to determine satisfaction with a purchased hearing aid instrument. The trial period consists of 30 consecutive days beginning with the dispensing date. During the trial period, providers may dispense additional hearing aids as medically necessary until the client is satisfied with the results of the aid, or the provider determines that the client cannot benefit from the dispensing of an additional hearing aid. A new trial period begins with the dispensing date of each hearing aid. Under the Texas Medicaid Program, if the client is not satisfied with the purchased hearing aid instrument, the client may return it to the provider, who must accept it.
If the aid is returned within 30 days, the provider may charge the client a rental fee. Providers must obtain a client-signed acknowledgment statement stating the client is responsible for paying the hearing aid rental fees and retain the signed acknowledgment statement in the client's file. Client must sign the acknowledgment statement prior to receiving the hearing aid. Providers must allow 30 days to elapse from the hearing aid dispensing date before completing a 30-Day Trial Period Certification Statement.
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