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I.1.3 Contacting MTP
Clients or their advocates should call the statewide MTP toll-free number (1-877-633-8747) to request transportation services. For transportation services within the county where the client lives, clients or their advocates must call the MTP office at least two business days before the scheduled appointment. For clients who need to travel beyond the county where they live, clients or their advocates must call the MTP office at least five business days before the scheduled appointment. The following client information must be provided to the intake operator at the time of the call:
• Medicaid number, CSHCN Services Program number, or Social Security number (SSN).
•Name, address, and telephone number, if available.
•Name, address, and telephone number of the health-care provider.
•Purpose of the trip.
•Affirmation that no other means of transportation are available.
•Special needs, wheelchair lift, or attendant need.
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