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December 2016 Texas Medicaid Provider Procedures Manual

Appendix A: State, Federal, and TMHP Contact Information : A.12 Other TMHP Information : A.12.3 Automated Inquiry System (AIS)

AIS provides the following information and services through the use of a touch-tone telephone:
Eligibility and claim status information is available on AIS 23 hours a day, 7 days a week, with scheduled down time between 3 a.m. and 4 a.m., Central Time. All other AIS information is available from 7 a.m. until 7 p.m., Central Time, Monday through Friday. AIS offers 15 transactions per call.
For full instructions on the use and benefits of AIS, refer to the “Automated Inquiry System (AIS) User’s Guide” available on or call the TMHP Contact Center at 1-800-925-9126 for faxed instructions.

Texas Medicaid & Healthcare Partnership
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