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December 2016 Texas Medicaid Provider Procedures Manual

Children’s Services Handbook : 7 Contact TMHP : 7.5 Assistance with Program

Providers with questions, concerns, or problems with program rules, policies, or procedures should contact DSHS regional program staff. THSteps staff contact numbers can be found in Appendix A: State, Federal, and TMHP Contact Information, (Vol. 1, General Information), on the THSteps website at, or by calling THSteps at 1-512-776‑7745.
THSteps regional staff make routine contact with providers to educate and assist them with THSteps policies and procedures.
Clients who are eligible for Medicaid and have questions about THSteps, need to locate medical or dental providers, or need assistance with arranging transportation to appointments should call the THSteps toll-free helpline (1-877-847-8377). Clients with questions about their Medicaid eligibility for THSteps should be directed to their caseworker at the local HHSC office or site.

Texas Medicaid & Healthcare Partnership
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