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December 2016 Texas Medicaid Provider Procedures Manual

Medicaid Managed Care Handbook : 2 Overview of Medicaid Managed Care : 2.5 Cultural Competency and Sensitivity

2.5
HHSC values the diversity of the Texas Medicaid population and requires Medicaid managed care to provide programs to support clients from diverse cultural backgrounds:
Helplines are staffed by both Spanish- and English-speaking customer service representatives who, at any time, may access a multi-language translation service for assistance.
Articles in the Texas Medicaid Bulletin and educational workshops include topics that focus on cultural sensitivity and the need for culturally competent staff in PCP or main dentist offices.
Providers are expected to comply with the laws concerning discrimination on the basis of race, color, national origin, or sex.

Texas Medicaid & Healthcare Partnership
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