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Got Billed? Act Right Away!

If you get a medical bill, don’t ignore it! Call your provider’s office right away. Make sure they know you or your child are on the CSHCN Services Program and that they have your client ID number. If the provider is not enrolled in the Program, you will be responsible for the bill. If the provider is enrolled, follow these steps:

  1. Make a copy of the bill. The bill should include the client’s:
    1. Name and ID number or social security number
    2. Date of Service
    3. Date and any amount of any payments you made on the account
    4. The provider’s name and address

  2. Write a letter addressed to Client Correspondence including the date you told the provider you/your child are/is a client of the CSHCN Services Program. If possible, include the name of person you spoke with at the provider’s office.

    If you do not have a copy of the bill with this information, ask the provider for a copy of the bill, which contains the requested information.

  3. Send the copy of the bill and your letter to:

    Client Correspondence
    PO Box 202018
    Austin, TX 78720-2018

Keep a copy of the information you send in for your records. You will receive a letter from our claims administrator, the Texas Medicaid & Healthcare Partnership (TMHP), within thirty days of receipt of your letter.