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Important Telephone Numbers
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 Important Telephone Numbers

If You Need Help With…


Free Telephone Number

Medicaid Clients

  • Status of Medically Needy cases

  • Billing questions

  • Medicaid program benefits

  • Contact information for the Medical Transportation Program

  • Texas Health Steps services

  • HIPAA privacy violations

Texas Medicaid Client Hotline

(Monday to Friday, 7 a.m. to 7 p.m. Central Time)


Children with Special Health Care Needs (CSHCN) Services Program Clients

  • Questions about CSHCN Services Program benefits

  • Billing questions

  • Contact information for the Medical Transportation Program

  • HIPAA privacy violations

  • Insurance Premium Payment Assistance (IPPA)

CSHCN Services Program Hotline

(Monday to Friday, 7 a.m. to 7 p.m. Central Time)


IPPA Client Helpline


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A health question or concern, any time, day or night.

The Nurse Helpline


Supplemental Security Income (SSI) questions.

Social Security Administration


Getting help or information about your:

  • Asthma.

  • Diabetes.

  • Chronic obstructive pulmonary disease (COPD).

  • Congestive heart failure (CHF).

  • Coronary artery disease (CAD).

Texas Medicaid Enhanced Care Program


Extra help with your health-care needs and health education.

Community Health Services

  • Case Management

  • Health Education


Finding the nearest Medicaid or food stamp office.

HHSC Benefits Office


Understanding how the Texas Medicaid managed care systems work for you – STAR or STAR+PLUS

HHSC Office of the Ombudsman


Finding services in your area such as:

  • Food.

  • Shelter.

  • Rent.

  • Utility bill.

  • Child care.

  • Senior services.

  • Other programs in your area.

2-1-1 Texas

2-1-1 or 1-877-541-7905

Medical and dental checkups and care for children on Medicaid from birth through 20 years of age.

Texas Health Steps (THSteps)


Other Medicaid complaints and issues.

HHSC Office of the Ombudsman


Getting to the doctor, dentist, or drugstore.

Medical Transportation


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