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Important Telephone Numbers
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 Important Telephone Numbers

If You Need Help With…

Call

Free Telephone Number

Medicaid Clients

  • Status of Medically Needy cases

  • Billing questions

  • Medicaid program benefits

  • Contact information for the Medical Transportation Program

  • Texas Health Steps services

  • HIPAA privacy violations

Texas Medicaid Client Hotline

(Monday to Friday, 7 a.m. to 7 p.m. Central Time)

1-800-335-8957
1-800-252-8263

Children with Special Health Care Needs (CSHCN) Services Program Clients

  • Questions about CSHCN Services Program benefits

  • Billing questions

  • Contact information for the Medical Transportation Program

  • HIPAA privacy violations

CSHCN Services Program Hotline

(Monday to Friday, 7 a.m. to 7 p.m. Central Time)

1-877-888-2350

A health question or concern, any time, day or night.

The Nurse Helpline

1-800-304-5468

Supplemental Security Income (SSI) questions.

Social Security Administration

1-800-772-1213

Getting help or information about your:

  • Asthma.

  • Diabetes.

  • Chronic obstructive pulmonary disease (COPD).

  • Congestive heart failure (CHF).

  • Coronary artery disease (CAD).

Texas Medicaid Enhanced Care Program

1-800-777-1178

Extra help with your health-care needs and health education.

Community Health Services

  • Case Management

  • Health Education

1-888-276-0702

Finding the nearest Medicaid or food stamp office.

HHSC Benefits Office

2-1-1

Understanding how the Texas Medicaid managed care systems work for you – STAR or STAR+PLUS

STARLink

1-866-566-8989 (Voice)

1-866-222-4306 (TDD)

Finding services in your area such as:

  • Food.

  • Shelter.

  • Rent.

  • Utility bill.

  • Child care.

  • Senior services.

  • Other programs in your area.

2-1-1 Texas

2-1-1 or 1-877-541-7905

Medical and dental checkups and care for children on Medicaid from birth through 20 years old.

Texas Health Steps (THSteps)

1-877-847-8377

Other Medicaid complaints and issues.

HHSC Office of the Ombudsman

1-877-787-8999

Getting to the doctor, dentist, or drugstore.

Medical Transportation

1-877-633-8747

 
 
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