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Important Telephone Numbers

If You Need Help With... Call
  • Status of Medically Needy cases
  • Billing questions
  • Medicaid program benefits
  • Contact information for the Medical
    Transportation Program
  • Texas Health Steps services
  • HIPAA privacy violations
Medicaid Helplines
800‑335‑8957 and 800‑252‑8263

(7 a.m. to 7 p.m. Central Time, Monday to Friday)
CSHCN Services Program:
  • Questions about CSHCN Services Program benefits
  • Billing questions
  • HIPAA privacy violations
TMHP-CSHCN Services Program Client Line

(7 a.m. to 7 p.m. Central Time, Monday to Friday)
Medical and dental checkups and health care for
people who are 20 or younger.
Texas Health Steps

(8 a.m. to 6 p.m. Central Time, Monday to Friday)
Health Insurance Premium Payment Program
or Insurance Premium Payment Assistance questions
TMHP HIPP/IPPA Client Helpline
(7 a.m. to 7 p.m. Central Time, Monday to Friday)
Supplemental Security Income (SSI) questions Social Security Administration
Personal Care Services TMHP Personal Care Services Line
  • Reporting changes to your case
  • Finding services in your area such as child care,
    food pantries, help paying utilities, low-cost
    legal help and more.
2-1-1 Texas
Complaints about Medicaid services. HHSC Office of the Ombudsman
Getting to the doctor, dentist or drugstore. Medical Transportation Program