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Important telephone numbers for Texas Medicaid and CSHCN Services Program clients.

Important Telephone Numbers

Last updated on 6/25/2020
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  • Status of Medically Needy cases
  • Billing questions
  • Medicaid program benefits
  • Contact information for the Medical
  • Transportation Program
  • Texas Health Steps services
  • HIPAA privacy violations

Medicaid Helplines
800‑335‑8957 and 800‑252‑8263
(7 a.m. to 7 p.m. Central Time, Monday to Friday)

CSHCN Services Program:

  • Questions about CSHCN Services Program benefits
  • Billing questions
  • HIPAA privacy violations

TMHP-CSHCN Services Program Client Line
(7 a.m. to 7 p.m. Central Time, Monday to Friday)

Medical and dental checkups and health care for
people who are 20 or younger.

Texas Health Steps
(8 a.m. to 6 p.m. Central Time, Monday to Friday)

Health Insurance Premium Payment Program
or Insurance Premium Payment Assistance questions

TMHP HIPP/IPPA Client Helpline
(7 a.m. to 7 p.m. Central Time, Monday to Friday)

Supplemental Security Income (SSI) questions

Social Security Administration

Personal Care Services

TMHP Personal Care Services Line

  • Reporting changes to your case
  • Finding services in your area such as child care,
    food pantries, help paying utilities, low-cost
    legal help and more.

2-1-1 Texas

Complaints about Medicaid services.

HHSC Office of the Ombudsman

Getting to the doctor, dentist or drugstore.

Medical Transportation Program