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2012 Texas Medicaid Provider Procedures Manual

Volume 1, General Information : Preliminary Information : TMHP Telephone and Address Guide : Other TMHP Information

Other TMHP Information
TMHP Contact Center
The TMHP Contact Center is available from 7 a.m. to 7 p.m., Central Time, Monday through Friday.
The TMHP Contact Center assists with questions such as:
The TMHP Contact Center is available to assist providers and clients. Please review the telephone and fax communication guides in this section for a list of contact phone and fax numbers.
Provider calls, including those that were previously made to the Provider Relations territory representatives, are now handled first by the Contact Center. The Contact Center is well equipped to handle most inquiries about benefits and claims.
If the Contact Center representative determines that an inquiry can best be handled by the TMHP Provider Relations department, the inquiry will be forwarded to Provider Relations. For example, providers who want to talk to their Provider Relations representative about a visit, in-service, or training, can call the Contact Center, and the Contact Center will forward the request to Provider Relations.
Resolution of more complex issues that are referred to Provider Relations for further analysis can take up to 30 days from the date of the referral. For these issues, Provider Relations will contact the provider by phone or e-mail when the issue has been resolved.
For questions or information about Medicaid eligibility, clients are referred to their caseworker or the local HHSC office.

Texas Medicaid & Healthcare Partnership
CPT only copyright 2011 American Medical Association. All rights reserved.