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December 2016 Texas Medicaid Provider Procedures Manual

Appendix A: State, Federal, and TMHP Contact Information : A.12 Other TMHP Information : A.12.5 Reporting a Complaint to TMHP

A.12.5
Providers can report complaints by calling the TMHP Contact Center at 1-800-925-9126 or by submitting a written complaint to:
TMHP
Complaints Resolution Department
PO Box 2014270
Austin, TX 778720-4270
A complaint is defined as any dissatisfaction concerning any aspect of Texas Medicaid. The term “complaint” does not include a misunderstanding or a problem with misinformation that is resolved promptly by clearing up the misunderstanding or supplying the appropriate information to the provider’s satisfaction.
Providers should submit the following information when reporting the complaint:

Texas Medicaid & Healthcare Partnership
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