Skip to main content
 

Clients

Imagen de clientes
 

  

TMHP Homepage
Oprime aquí para español
Public Health-Care Programs
CSHCN Clients
Important Telephone Numbers
What is TMHP?
Privacy/HIPAA
Reporting Fraud
Looking for a provider? Click here to find a state health-care provider near you

 

 Contact Us - Clients

Client Hotline
Medicaid 1-800-335-8957 and 1-800-252-8263
Children with Special Health Care Needs (CSHCN) Services Program 1-877-888-2350
The Client Hotline handles client issues pertaining to the status of Medically Needy cases, billing questions, and program benefits, as well as contact information for the Medical Transportation Program, THSteps services, and for HIPAA privacy violations.

Client Notification: 1-800-414-3406
This line offers clients assistance with an authorization request that has been modified or denied for one of the following reasons: meeting medical necessity criteria, incomplete requests, submission guidelines, or lacking Federal Financial Participation. The agents are responsible for educating the client on the review process when a prior authorization has been denied. They will also gather the required documentation to be reviewed during the Fair Hearing.

HIPAA:1-800-723-4789
This line is provided to assist clients by offering an explanation on HIPAA Certificates. These certificates are provided to inform clients that their Medicaid coverage has ended. A replacement certificate can be requested if needed.

Email Us

 
   
 
Terms and Conditions | Contact Us | Help | Employment