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Existing EVV Users: Temporary Policies for COVID-19 Extended Through July 31, 2020

Last updated on 6/29/2020

Information posted June 29, 2020

The Texas Health and Human Services Commission (HHSC) is extending the temporary Electronic Visit Verification (EVV) policies in response to COVID-19 through July 31, 2020. The suspension of the claims matching requirement is extended through July 31, 2020, unless federal approval for these flexibilities ends sooner. HHSC will provide additional information.

The temporary EVV Claims Matching policy has been revised to include information about the June 29 EVV Portal updates. Program providers can now refer to the new Informational Match Result field in the EVV Portal to see the actual result of the claims matching process when receiving an EVV07 in the Claims Match Result field. See the June 29 TMHP EVV Portal Updates article for more information.

HHSC will provide further guidance, as needed.

This information is for program providers currently required to use Electronic Visit Verification. For more information, visit the EVV website or email

For more information, call the TMHP Contact Center at 800-925-9126.