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Update to COVID-19 Guidance for FFS Service Coordinators and Case Managers

Last updated on

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits.

This is a temporary policy change.

It extends through November 30, 2020.

This temporary policy applies to:

  • Community Living Assistance and Support Services.
  • Texas Home Living.
  • Deaf-Blind with Multiple Disabilities.
  • Home and Community-based Services.
  • General Revenue Service Coordinators.
  • Community First Choice Service Coordinators.
  • Pre-admission Screening and Resident Review Habilitation Coordinators.

Case managers, service coordinators, and habilitation coordinators are encouraged to complete visits due through November 30, 2020. These can be done by phone, telehealth, or telemedicine.

HHSC will release more guidance as information becomes available.