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Introducing HelpDesk and Web Support for TULIP Users

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HHSC is offering phone support to all TULIP users starting Monday March 18th, 2024. TULIP users can call the support team members and talk to a person to report an issue or get the help that is needed.

Hotline Number to call: 512-438-2584

Hours of Operation: 8am to 5pm (excluding state holidays)

New Online Web Support

HHSC is also introducing a new web form to report issues 24/7, TULIP users can access the form from the TULIP homepage.
If you have not logged into TULIP and you need help with password reset or registration, you can report the issue here (link is also found on TULIP homepage). https://txhhs.my.site.com/TULIP/s/tulip1
If you can log into TULIP and still need additional help, look for the Support option in the menu.

With the introduction of high responsive customer support channels mentioned above we will discontinue the usage of TULIP support mailbox (Tulip_Support@hhsc.state.tx.us). You will no longer be able to get support by sending emails to this mailbox; after March 30th you can contact us either by calling the hotline number or submitting a ticket using the new web intake form (both options are listed above). We request your continued cooperation as we transition into more effective support channels.

We are also working on complete makeover of TULIP login pages to provide a better user experience. We are targeting to release on 30th April 2024. We will keep you updated.