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Inactive TMHP User Accounts Will Be Deactivated

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Texas Medicaid & Healthcare Partnership (TMHP) provider accounts that have been inactive for a period of two years or more will be deactivated.

Providers must log in to their accounts or change their passwords every 90 days to avoid deactivation.

Accessing My Account

To access My Account, visit tmhp.com, and click My Account in the navigation menu near the top of the page.

Providers that can’t log in because the password is incorrect or they’ve forgotten it must click Cancel on the login screen.

To retrieve a password, click Forgot Password, and then click Go.

Deactivated Accounts

If a provider’s account has been deactivated, an application error message will appear when they try to use or retrieve the deactivated user ID and password.

To reactivate an expired secure portal account, call the TMHP EDI Help Desk at 888-863-3638. TMHP will reactivate the account within five business days of the initial request.

To learn more about portal account management, refer to TMHP’s Portal Security Training Manual.