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Inactive TMHP User Accounts to Be Deactivated Starting December 15, 2025

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Starting December 15, 2025, the Texas Medicaid & Healthcare Partnership (TMHP) will deactivate provider accounts that have been inactive for one year or more.

Providers must log in to their accounts or change their passwords every 90 days to avoid deactivation.

Accessing the Secure Portal

To access the portal, visit tmhp.com, and click My Account in the navigation menu near the top of the page.

Providers that can’t log in because their password is incorrect or they’ve forgotten it must click Cancel on the login screen.

To retrieve a password, click Forgot Password, and then click Go.

Deactivated Accounts

If a provider’s account has been deactivated, an application error message will appear when they try to use or retrieve the deactivated user ID and password.

To reactivate a deactivated secure portal account, call the TMHP EDI Help Desk at 888-863-3638. TMHP will reactivate the account within five business days of the request.

To learn more about portal account management, refer to TMHP’s Portal Security Training Manual.