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Texas Medicaid Telemedicine, Teledentistry, Telehealth, and Home Telemonitoring Services Continue During Federal Shutdown

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The Texas Health and Human Services Commission (HHSC) has issued this notice to inform providers that the ongoing federal government shutdown does not affect Texas Medicaid coverage or reimbursement for telemedicine, teledentistry, telehealth, or home telemonitoring services. These services will continue under the authority of HHSC.

All Texas Medicaid policies for telemedicine, teledentistry, telehealth, and home telemonitoring services remain fully in effect. These services are authorized under the Texas Medicaid State Plan and Texas Government Code, Chapter 548, which are unaffected by a federal government shutdown.

Managed care organizations (MCOs) and dental maintenance organizations (DMOs) are required to continue delivering and managing all medically necessary covered services to eligible Medicaid and Children’s Health Insurance Program (CHIP) members, in compliance with all existing Texas Medicaid policies and contractual requirements.

MCOs and DMOs are responsible for ensuring that their members experience no disruption in access to covered services. HHSC will provide additional updates should the situation change.

MCOs and DMOs must follow existing requirements related to supporting providers and communicate to providers that there is no change to Medicaid telemedicine, teledentistry, telehealth, or telemonitoring during the federal government shutdown.

For additional updates, visit 2025 Federal Government Shutdown | Texas Health and Human Services.

For access to the current Texas Medicaid Provider Procedures Manual, visit https://www.tmhp.com/resources/provider-manuals/tmppm.

For questions, email the Medicaid and Dental Benefits general mailbox at MedicaidBenefitRequest@hhsc.state.tx.us.

Note: Texas Medicaid MCOs must provide all medically necessary, Medicaid-covered services to Medicaid members who are enrolled in their MCO. Administrative procedures, such as prior authorization, precertification, referrals, and claims and encounter data filing, may differ from traditional Medicaid (fee-for-service) and from MCO to MCO. Providers should contact the member’s specific MCO for details.