Frequently Asked Questions

The card is plastic, like a credit card, and it has your name and Medicaid number on the front. Here is a sample Medicaid card (PDF).

No. The card we send is your everyday Medicaid card. Keep using this card even if you change medical or dental plans. We won’t send another Your Texas Benefits Medicaid card unless you request one. You can also view and print your Medicaid card on the YourTexasBenefits.com's Medicaid Client Portal.

Yes. You must renew it each time we send you a renewal application in the mail.

You can order a new card by phone or by visiting YourTexasBenefits.com’s Medicaid Client Portal.

Phone:

1. Call toll-free at 800-252-8263.
2. Choose English or Spanish.
3. Choose option 2. Be ready to give your Medicaid number.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Choose a name from the client drop-down menu on the upper right side or by clicking Select a different Medicaid client.
8. Click Cards at the top of the page.
9. Click Order Card.
10. Confirm your mailing address.
11. Click Order Card and wait for a message saying your card was sent

Yes. If your computer is connected to a printer, you can print a paper copy of the Your Texas Benefits Medicaid card. You can see an electronic version using a smartphone or tablet:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Choose a name from the client drop-down menu on the upper right side or by clicking Select a different Medicaid client.
8. Click Cards at the top of the page.
9. An image of your card will appear below “View Card.”
10. Click Print. A new window will open with the image of the card.

1. Call toll-free at 800-252-8263.
2. Choose English or Spanish.
3. Choose option 2. Be ready to give your Medicaid number.

We will collect some information. Then, we will ask you to write “Return to Sender” on the envelope and mail the card back.

Shred or cut up the card and throw it away. Then, report the client’s death to the HHSC benefits office in your area or call 2-1-1 or 877-541-7905. HHSC will close the client’s record.

You can find out if you have Medicaid by phone or through the web.

Phone:

1. Call toll-free at 800-252-8263, 2-1-1 or 877-541-7905.
2. Choose English or Spanish.
3. Choose option 2. The person you speak with can help you find out if you have Medicaid or not.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Click Medicaid Benefits at the top of the page. You will be able to see who has Medicaid and the plan and program names.

Note: If you are a legally authorized representative, you must click on the client drop-down menu on the upper right side, and choose a name from the list to see who has Medicaid and the plan and program names.

The doctor’s staff can use your Medicaid number to see which Medicaid program you’re in. Your doctor should always check to make sure you’re covered by Medicaid.

If you get your services through Medicaid medical or dental plans, you can get the name and phone number of your main doctor or dentist by calling your plan.

If you don’t know your plan’s email address or phone number, call the number below. You also can get your plan’s phone number and mailing address on YourTexasBenefits.com.

Phone:

1. Call toll-free at 800-252-8263.
2. Choose English or Spanish.
3. Choose option 2. The person you speak with can help you with Medicaid questions.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Click Medicaid Benefits at the top of the page. This section lists the name, phone number and address for your main doctor. You can print a map and directions to your doctor’s office. Your medical and dental plan information is available on the card printout.

Note:

• If you are 20 or younger, you’ll need to call your dental plan to find out about services or to get your dentist’s phone number and email address.
• If you are 21 or older, you don’t have a Medicaid dental plan. For answers to questions about Medicaid dental services, call your Medicaid medical plan.

You can change your address and phone number by visiting YourTexasBenefits.com. You can also make changes by phone.

Phone:

1. Call toll-free at 2-1-1 or 877-541-7905.
2. Choose English or Spanish.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click details for the case you need to update.
6. Click Report a change, and follow the directions on the Getting Started page.

Important: You must report changes to your case within 10 days of the change.

Note:

• If you get Social Security benefits or Supplemental Security Income, you must contact them first to update your information. If your address isn’t correct in the Social Security system, the wrong address will show up in our system too. Call the Social Security office at 800-772-1213 to correct your address. After that, visit YourTexasBenefits.com or call 2-1-1 or 877-541-7905 to correct your address.


• We won’t send you another Your Texas Benefits Medicaid card unless you ask us to send you a new card to replace one that has been damaged, lost or stolen.

Texas Health Steps will send you a letter when it’s time for your child’s medical and dental checkups. You can also visit YourTexasBenefits.com or call the number below to find out if your child is due for a checkup.

Phone:

1. Call toll-free at 800-252-8263.
2. Choose English or Spanish.
3. Choose option 2. The person you speak with can help you with Medicaid questions.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Choose a name from the client drop-down menu on the upper right side or by clicking Select a different Medicaid client. The page will show you your child’s Medical and Dental checkup information. You can print the list to keep with you.

You can search for a Medicaid drugstore near your home by phone or on the YourTexasBenefits.com’s Medicaid Client Portal.

Phone:

1. Call toll-free at 800-252-8263.
2. Choose English or Spanish.
3. On the first menu, choose option 2.
4. On the next menu, choose option 3. The person you speak with can help you find a Medicaid drugstore.

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Click Find a Doctor at the bottom of the page. This link will help you look for a Medicaid doctor, dentist or a drugstore in your area.

Medicaid clients can see their available Medicaid health information. Legally authorized representatives can see their children’s available Medicaid health information, which includes:

• Health events, which might include diagnosis and procedures
• Prescription medicines
• Vaccine information

Web:

1. Visit YourTexasBenefits.com.
2. Click Log In.
3. Enter your user name and password. If you don't have an account, click Create a new account.
4. Click Manage.
5. Click Medicaid & CHIP Services in the Quick Links section.
6. Click View services and available health information.
7. Click Health Summary at the top of the page.

You can:

• Fill out and submit an application.
• Check the status of your application or your case.
• See what special Medicaid services you can get.

It lets your Medicaid doctors and other providers see what kind of treatment you got in the past. That helps your doctors give you quicker care and fewer medical tests.

Your Medicaid doctors and other providers can see what you’ve been diagnosed with and how it was treated.

Your privacy is very important to us. Before any Medicaid doctor or other providers can look at your health information, they must:

• Follow all federal and state privacy laws.
• Promise to only use your Medicaid health information to help treat you.

You can “opt out” of sharing. “Opt-out” means that you choose not to share your health information. To opt out, go to www.YourTexasBenefits.com and then:

1. Click Log In in the upper right-hand corner.
2. Enter your user name and password. If you don't have an account, click Create a new account.
3. Click Manage.
4. Click Medicaid & CHIP Services in the "Quick Links" section.
5. Click View services and available health information.
6. Click Share Facts About My Health.
7. Find your name, and click Don’t Share Facts about my Health in the “Share Facts About My Health” tab.

You can also opt out by calling 800-252-8263. If you opt out, we won’t share your health information with Medicaid doctors or other providers.

You can opt in or opt out whenever you want. To change your settings, go to www.YourTexasBenefits.com and then:

1. Click Log In in the upper right-hand corner.
2. Enter your user name and password. If you don't have an account, click Create a new account.
3. Click Manage.
4. Click Medicaid & CHIP Services in the "Quick Links" section.
5. Click View services and available health information.
6. Click Share Facts About My Health.
7. Find your name, and click Share Facts About My Health or Don’t Share Facts about my Health in the “Share Facts About My Health” tab.

You can also change your settings by calling 800-252-8263.