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Children with Special Health Care Needs Services Program

Improving the well-being and quality of life of children with special health care needs and people with cystic fibrosis.

Program Overview

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The CSHCN Services Program provides services to children with special needs and to people of any age with cystic fibrosis. Services include:

  • Comprehensive health care, which must be medically necessary.
  • Family Support Services, including respite (care by others to relieve a client’s caregiver).
  • Case management, which helps clients find other services and resources in their area.
  • Help with insurance premiums payments for eligible clients; clients’ insurance information must be current.

The program also strives to provide a medical home for each client. A medical home is a family-centered partnership between the client, the client’s family, and client’s main health care setting. Receiving care through a medical home can improve a child’s health and make life easier for the child’s family. 

The program promotes services that honor and respect families’ cultural beliefs, traditions and values. 

Learn more about medical home

Contact Information

TMHP-CSHCN Services Program Client Line: 877-888-2350

Call if you:

  • Have questions about health services or prior authorizations.
  • Were billed by your provider.
  • Need a copy of the Client Guide.

HHSC-CSHCN Services Program Helpline: 800-252-8023

Call if you:

  • Need an application or help renewing your application.
  • Need to report changes to your personal, household, or insurance information.
  • Need a case manager, or visit to find a case manager in your region.

To contact the program, email or write to: 

CSHCN Services Program 
MC 1938 
PO Box 149347 
Austin, TX 78714-9347

Helpful Links


Client Guide

Find more information about the CSHCN Services Program in the CSHCN Services Program Client Guide:

Newsletter for Families

cshcn newsletter

From health tips to program reminders, each edition of the CSHCN Services Program Newsletter for Families provides useful information for clients and their families. The newsletter is available in English and Spanish.

View the most recent edition

View past editions

Note: To read the client guide or newsletter online, you need a recent version of Adobe Acrobat Reader. It is free to download. 

Download Adobe Acrobat Reader