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Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) electronically verifies that service visits occur and documents the date and time service delivery begins and ends.

EVV Proprietary Systems

Last updated on 10/23/2020

Program providers and financial management services agencies (FMSAs) that want to use an EVV proprietary system will have two opportunities to obtain HHSC approval of their system in fiscal year 2021. Refer to the article titled EVV Proprietary System Updates for more information about the Readiness Review sessions.

Program providers and FMSAs can choose to use an HHSC-approved EVV proprietary system to comply with EVV requirements instead of an EVV vendor system from the state vendor pool.

An EVV proprietary system:

  • Is purchased or developed by the program provider or FMSA.
  • Is used to exchange EVV information with the EVV Aggregator.
  • Must comply with the requirements of Texas Government Code §531.024172.
  • Must comply with all HHSC EVV standards, rules, and reporting requirements.

EVV Proprietary System Request Form

The EVV Proprietary System Request Form must be completed to indicate the program provider or FMSA has made the decision to operate an EVV proprietary system in Texas. The program provider or FMSA must complete, sign, and submit it to TMHP at

HHSC EVV Business Rules for Proprietary Systems

Program providers and FMSAs that use a proprietary system are referred to as Proprietary System Operators (PSOs). PSOs are responsible for ensuring that their system complies with the HHSC EVV Business Rules for Proprietary Systems.

For questions about the EVV Business Rules, email

To view archived appendices for the HHSC EVV Business Rules for Proprietary Systems, click here.

EVV PSO Onboarding Process

The Proprietary System Operator Onboarding Process guide is currently being revised and will be updated soon. The guide has all of the details that a PSO needs to onboard their proprietary system in the Texas EVV operating environment.

For questions, please send an email to TMHP at

To view archived PSO Onboarding Process documents, click here.

EVV Data Transfer

Vendors and program providers/FMSAs should use the EVV Data Transfer Guide to transfer data between vendors, between a vendor and a PSO, and between a PSO and a PSO.