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Important telephone numbers for Texas Medicaid and CSHCN Services Program clients.

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Important Telephone Numbers

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If You Need Help With...Call


  • Status of Medically Needy cases
  • Billing questions
  • Medicaid program benefits
  • Contact information for the Medical
  • Transportation Program
  • Texas Health Steps services
  • HIPAA privacy violations
Medicaid Helplines 
800‑335‑8957 and 800‑252‑8263 
(7 a.m. to 7 p.m. Central Time, Monday to Friday)

CSHCN Services Program:

  • Questions about CSHCN Services Program benefits
  • Billing questions
  • HIPAA privacy violations
TMHP-CSHCN Services Program Client Line 
(7 a.m. to 7 p.m. Central Time, Monday to Friday)
Medical and dental checkups and health care for 
people who are 20 or younger.
Texas Health Steps 
(8 a.m. to 6 p.m. Central Time, Monday to Friday)
Health Insurance Premium Payment Program 
or Insurance Premium Payment Assistance questions
TMHP HIPP/IPPA Client Helpline 
(8 a.m. to 5 p.m. Central Time, Monday to Friday)
Supplemental Security Income (SSI) questionsSocial Security Administration 
Personal Care ServicesTMHP Personal Care Services Line 
  • Reporting changes to your case
  • Finding services in your area such as childcare, 
    food pantries, help paying utilities, low-cost 
    legal help and more.
2-1-1 Texas 
Complaints about Medicaid services.HHSC Office of the Ombudsman 
Getting to the doctor, dentist or drugstore.Medical Transportation Program 


If You Receive a Bill...Mail

Call your provider's office right away. Make sure they know you or your child are on Medicaid or the CSHCN Services Program and that they have your client ID number. If the provider is not enrolled or you do not have coverage for the date(s) of service, you will be responsible for the bill. If the provider is enrolled and you are covered for the date(s) of service, follow these steps:

  1. Make a copy of the bill. The bill should include:
    • Name and client ID number or Social Security Number
    • Date of Service(s)
    • Date and any amount of payments you have made on the account
    • The provider's name and address 
      If you don't have a copy of the bill with this information, request a copy from the provider.
  2. Write a letter addressed to Client Correspondence including the date you told the provider you/your child are/is a client of Texas Medicaid. If possible, include the name of the person you spoke with at the provider's office.
  3. Mail the copy of the bill and your letter to Client Correspondence.

Client Correspondence 
PO Box 202018  
Austin, TX  78720-2018

To check the status of your submission, call...

Medicaid Helpline 
(7 a.m. to 7 p.m. Central Time, Monday through Friday)

TMHP-CSHCN Services Program Client Line 
(7 a.m. to 7 p.m. Central Time, Monday to Friday)