Skip to main content

You must have JavaScript enabled in order to access this part of the site. Please enable JavaScript and then reload this page in order to continue.

LTC Phone System Improvements Implementing September 5, 2023

Last updated on

Beginning September 5, 2023, the Texas Medicaid & Healthcare Partnership (TMHP) will implement the following improvements to the Long-term Care (LTC) phone system, including the Automated Inquiry System (AIS):

  • Menu options and messages will change.
  • TMHP is adding direct transfers where applicable.
  • The new system will have the ability to recognize menu options through touch-tone keypad selection or speech recognition.

Updated LTC Phone Menu Options

When calling 800-626-4117, the following new menu options will be available:

Option 1LTC customer service
Option 2LTC nurses
Option 3Electronic Data Interchange (EDI)
Option 4Electronic Visit Verification (EVV)
Option 5Fair Hearing (providers only)
Option 6Third party liability (TPL) and other insurance (OI) updates to the Medicaid Eligibility Service Authorization Verification (MESAV)

The following sub-options will be available on the LTC customer service menu (option 1 above):

Option 1Home and Community-based Services (HCS) and Texas Home Living (TxHmL) forms and claims inquiries
Option 2Medical Necessity (MN)
Option 3Claims
Option 4All other forms
Option 5All other inquiries

For more information, contact the TMHP LTC Help Desk at 800-626-4117 (select option 1.)