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New EVV Visit Transaction Rejection Codes Effective April 1, 2024

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Electronic Visit Verification (EVV) visit transactions with dates of service on or after April 1, 2024, will begin to receive visit transaction rejection codes if the EVV Aggregator does not accept the EVV visit transactions as part of the Texas Health and Human Services Commission (HHSC) EVV State Pool System Business Rules v10.0 and Proprietary System Business Rules v3.0. If an EVV visit transaction receives any of the errors listed below, program providers and financial management services agencies (FMSA) will see these codes in the EVV Portal through the EVV Visit History search tab. EVV users must perform visit maintenance in the EVV system to resolve the errors and accurately reflect the delivery of service.

New EVV Visit Transaction Rejection Codes

The following EVV visit transaction rejection codes will be effective for visit dates of service on or after April 1, 2024:

Rejection CodeRejection Description
EX00028BCDS Employer EVV ID is required when service is CDS service.
EX00123BEVV Visit Location Out on the EVV visit is missing.
EX000128BEVV Service Delivery City In on the EVV visit is missing.
EX000127BEVV Service Delivery Address In on the EVV visit is missing.
EX000122BThe EVV Phone Out on the EVV visit is missing.
EX000126BThe EVV Rounded Actual Hours on the EVV visit is missing.
EX000132BEVV Service Delivery City Out on the EVV visit is missing.
EX000131BEVV Service Delivery Address Out on the EVV visit is missing.
EX000133BEVV Service Delivery State Out on the EVV visit is missing.
EX000134BEVV Service Delivery Zip Out on the EVV visit is missing.
EX000130BEVV Service Delivery Zip In on the EVV visit is missing.
EX000129BEVV Service Delivery State In on the EVV visit is missing.
EX000124BEVV Bill Time In on the EVV visit is missing.
EX000125BEVV Bill Time Out on the EVV visit is missing.
EX000121BSchedule Type on the EVV visit is missing.
EX000136BEVV CDS Option on the EVV visit is missing.
EX000137BThe Unrounded Bill Hours on the EVV visit is missing.

Note: The EVV visit transaction rejection codes in the table above primarily relate to new visit transaction fields and were delayed for earlier dates of service so EVV system vendors could prepare their systems and educate their users about the changes.

For a complete list of EVV visit transaction rejection codes, refer to HHSC EVV Business Rules Appendix M – EVV Visit Data Layout Edits Crosswalk.

For further assistance or more information, email the Texas Medicaid & Healthcare Partnership (TMHP) at EVV@tmhp.com.