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Update to COVID-19 Guidance for FFS Service Coordinators and Case Managers

Last updated on

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits.

This is a temporary policy change.

It extends through April 30, 2021, unless the federal public health emergency ends sooner.

HHSC will provide more information if there are changes.

This temporary policy applies to:

  • Community Living Assistance and Support Services.
  • Texas Home Living.
  • Deaf-Blind with Multiple Disabilities.
  • Home and Community-based Services.
  • General Revenue Service Coordinators.
  • Community First Choice Service Coordinators.
  • Preadmission Screening and Resident Review Habilitation Coordinators.

Case managers, service coordinators, and habilitation coordinators are encouraged to complete visits by phone, telehealth, or telemedicine.