Skip to main content

Inactive NPI Information Letter Sent In Error To Some Providers

Last updated on

TMHP has identified an issue with the monthly verification of National Provider Identifier (NPI) information, which resulted in inactive NPI notification letters being sent to some providers in error.

These letters were sent between October 21, 2020, and October 23, 2020, and advised providers that the NPI listed is inactive with the National Plan and Provider Enumberation System (NPPES).

Providers should continue to confirm NPI status through the Centers for Medicare & Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) and disregard the letter if it was sent in error. The NPI issue was resolved on October 23, 2020, with no impacts to provider payments.

This issue also caused an Invalid NPI error for users in Provider Enrollment on the Portal (PEP) when data-entering NPI information. This error was bypassed and did not impact application submission.

For additional questions on impacted NPIs, providers can contact the TMHP Contact Center at 1-800-925-9126, Option 3, for Provider Enrollment.