DataLogic, Texas Medicaid & Healthcare Partnership, and HHSC are developing technical assistance and guidance to help reduce administrative burden to Vesta users for Electronic Visit Verification (EVV) visits that occurred during the Vesta EVV system outage between December 5 and December 10.
HHSC recommends program providers, financial management services agencies, and consumer directed services employers continue focusing their efforts on visits in the Vesta EVV system that occurred before December 5 and after December 10.
Vesta users can refer to:
- The Vesta EVV website for frequently asked questions and updates about the outage.
- The DataLogic’s Vesta EVV System Outage Impacts article for updates about the impact to claim submissions and the EVV Portal.
HHSC will continue to provide updates and additional guidance.