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Guidance Related to DataLogic/Vesta EVV System Outage in December 2020

Last updated on 1/26/2021

HHSC has issued Guidance Related to the DataLogic/Vesta Electronic Visit Verification System Outage from December 5, 2020, to December 10, 2020, (PDF) to program providers, financial management services agencies, and consumer directed services employers affected by the outage. The guidance includes information about:

  • Visit entry and reason codes.
  • Claims.
  • Recoupments.
  • EVV compliance oversight.

The guidance is also available on the HHS EVV webpage.

Email your questions about this notice to HHSC EVV.