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Revised Guidance for HCS/TxHmL Providers Regarding How to File a Survey Complaint (PL 20-21)

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HHSC has updated PL 2020-01, How to File a Complaint Regarding a Surveyor and Report Survey Inconsistencies (PDF).

The letter has been revised to include information for how HCS/TxHmL providers can file a complaint regarding a surveyor, how to report survey inconsistencies related to the interpretation and application of regulations and rules, and to provide updated contact information for Long-term Care Regulatory (LTCR) regional offices, including Waiver Survey and Certification program staff.