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Changes to Medical Transportation Services

Last updated on 4/14/2021

Note: The Health and Human Services Commission (HHSC) has requested that TMHP publish the following information:

The Health and Human Services Commission (HHSC) is changing how nonemergency medical transportation services are delivered.

Beginning June 1, 2021, clients who have a Medicaid health plan will receive nonemergency medical transportation services through their health plan.

HHSC will continue to provide these services for clients who do not have a Medicaid health plan.

For appointments before June 1, 2021, clients should continue to request transportation as they do today, through one of the following options:

  • Clients living in the Houston/Beaumont area should call 855-687-3255.
  • Clients living in the Dallas/Fort Worth area should call 855-887-3255.
  • Clients living anywhere else should call 877-633-8747 (877-MED-TRIP).

For appointments on or after June 1, 2021, to request transportation services:

  • Clients with a Medicaid health plan should call their health plan using the phone number on the back of their member identification (ID) card.
  • Clients who do not have a Medicaid health plan should request services by calling 877-633-8747 (877-MED-TRIP).

HHSC will host a webinar on April 28, 2021, at 2:00 p.m., to provide information on these changes to individuals enrolled in Medicaid services, providers, and other interested stakeholders.

To register for this webinar, visit

Refer to the medical transportation services webpage for updates:

For more information, call the TMHP Contact Center at 800-925-9126.