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Changes to Medical Transportation Services

Last updated on 4/14/2021

Note: The Health and Human Services Commission (HHSC) has requested that TMHP publish the following information:

The Health and Human Services Commission (HHSC) is changing how nonemergency medical transportation services are delivered.

Beginning June 1, 2021, clients who have a Medicaid health plan will receive nonemergency medical transportation services through their health plan.

HHSC will continue to provide these services for clients who do not have a Medicaid health plan.

For appointments before June 1, 2021, clients should continue to request transportation as they do today, through one of the following options:

  • Clients living in the Houston/Beaumont area should call 855-687-3255.
  • Clients living in the Dallas/Fort Worth area should call 855-887-3255.
  • Clients living anywhere else should call 877-633-8747 (877-MED-TRIP).

For appointments on or after June 1, 2021, to request transportation services:

  • Clients with a Medicaid health plan should call their health plan using the phone number on the back of their member identification (ID) card.
  • Clients who do not have a Medicaid health plan should request services by calling 877-633-8747 (877-MED-TRIP).

HHSC will host a webinar on April 28, 2021, at 2:00 p.m., to provide information on these changes to individuals enrolled in Medicaid services, providers, and other interested stakeholders.

To register for this webinar, visit bit.ly/2Q63vsE

Refer to the medical transportation services webpage for updates: hhs.texas.gov/services/health/medicaid-chip/programs-services/medical-transportation-program.

For more information, call the TMHP Contact Center at 800-925-9126.