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Texas Pharmacy Prior Authorization Call Center Fax Number Restored

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This is an update to the article titled “Change in Texas Pharmacy Prior Authorization Call Center Fax Number” published on this website on July 22, 2021. The update is that the original fax number is now fully operational. On July 22, 2021, the Texas Health and Human Services Commission (HHSC) reported technical issues with the Texas Pharmacy Prior Authorization Call Center fax number and established a temporary fax number for Medicaid fee-for-service pharmacy prior authorization requests.

Prescribing providers should fax prior authorization requests to 866-469-8590 and prior authorization reconsideration requests to 866-617-8864.

The Texas Prior Authorization (PA) Call Center receives prior authorization requests by phone, fax, or online. Prescribing providers can call 877-PA-TEXAS (877-728-3927) or register and refer to the PA Request option at PAXpress (paxpress.txpa.hidinc.com).

Contact vdp-formulary@hhsc.state.tx.us with comments or any questions.