The Long-Term Care (LTC) Online Portal will be unavailable from 9 p.m., Wednesday, February 9, 2022, through 11:59 p.m., Tuesday, February 15, 2022, in preparation for the release of a new functionality related to the migration of 1915c Waiver Home and Community-based Services (HCS) and Texas Home Living (TxHmL) to these systems.
All web-based functions of the TMHP LTC Online Portal will be unavailable. All LTC Online Portal users will not be able to access the TMHP LTC Online Portal for form submission or workflow actions. LTC Online Portal account creation will be available, but providers will need to ensure account set-up completion after the outage.
Providers should complete LTC Online Portal form submissions by 12:00 p.m., on February 9, 2022, to ensure processing. Providers can verify forms processing using Medicaid Eligibility Service Authorization Verification (MESAV) during the outage.
Note: Claims billing will not be impacted; LTC providers can continue to submit claims using electronic claims submission methods.
If systems can be restored prior to the date and time above, a notification will be posted here.