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Critical Incident Management System Contact Information for Home and Community-based Services Program Providers, Texas Home Living Program Providers, and Local Intellectual or Developmental Disability Authorities

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Texas Health and Human Services Commission (HHSC) will install a new a statewide critical incident management system (CIMS) for reporting critical incidents in certain Medicaid waiver programs. This includes the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) programs. There is a short timeline for implementation of the CIMS system, so HHSC is preparing waiver providers’ organization and contract information for affected programs. FEI Systems will upload these into the CIMS before the system goes live. HHSC will give the owner or staff identified in the contract administrative rights in the CIMS to update, change, and give staff access to their waiver providers’ information.

Local Intellectual and Developmental Disability Authorities, HCS, and TxHmL providers must review their contract information in the Client Assignment and Registration (CARE) system. They need to determine if the point of contact listed in CARE is the person each waiver program provider or Local Intellectual or Developmental Disability Authority (LIDDA) wants designated as the initial CIMS user for their organization. FEI Systems needs the name, email address and phone number of each point of contact to create the user account. The user’s email is used for log-in purposes.

LIDDAs, HCS, and TxHmL program providers must verify information in CARE and email any corrections to LTSS_Policy by April 8, 2022.