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EVV Portal and Training Updates

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On June 9, 2022, the Texas Medicaid & Healthcare Partnership (TMHP) made improvements to the Electronic Visit Verification (EVV) Portal and updated related training materials in the TMHP Learning Management System (LMS).

There are also two new visit rejection codes related to EVV system transfers.

EVV Portal Updates

The following fields were added to the EVV Provider Report’s report criteria and will allow users to create a report:

  • NPI/API Start Date Range (Begin and End Date)
  • NPI/API End Date Range (Begin and End Date)
  • PSO/Vendor (formerly EVV System)
  • System Type
  • System Company Name

The following fields were added to the EVV Provider Report:

  • HHSC Approval Date is the date that the Proprietary System Operator (PSO) was approved by the Health and Human Services Commission (HHSC).
  • PSO/Vendor is the name of the Proprietary System Operator or vendor. This field was formerly EVV System.
  • System Type shows whether the EVV system is an EVV proprietary system or state EVV vendor system.
  • System Company Name is the company name of the EVV system.
  • System Name is the name of the software system or application used.

The Texas Provider Identifier (TPI) has been removed from the report.

These updates improve report functionality, such as adding the ability to incorporate EVV proprietary system onboarding data.

Training Updates

The training materials listed below include EVV Portal updates and can be found in the TMHP LMS.

  • Using the EVV Portal: EVV Provider Report Job Aid
  • Computer-based training (CBT) TMHP Module 5 Part 3: EVV Portal Standard Reports

A username and password are required to access the TMHP LMS. You can create an account on the TMHP LMS New User Registration web page.

New EVV Visit Rejection Codes for EVV System Transfers

Two new visit rejection codes were created:

  • Ex0002C1 – Provider’s National Provider Identifier (NPI) is not active for this EVV System on the date of service.
  • Ex0003C3 – Provider’s Atypical Provider Identifier (API) is not active for this EVV System on the date of service.

These codes apply when service providers transfer to a state EVV vendor or to an EVV proprietary system. The codes will prevent an EVV visit transaction from being accepted by the EVV Aggregator if a service provider uses the old EVV system after the Go-Live date. The Go-Live date is the date that the program provider or Financial Management Services Agency begins using the selected EVV system.

Visits can still be accepted from the old system prior to the Go-Live date as long as the visit date of service is prior to the Go-Live date. This functionality enforces EVV policy. For more information, see the following policies:

Refer to the EVV Visit Transaction Rejection Guide (PDF) for help identifying and correcting an EVV visit transaction rejection.

For more information, email