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HB4: Behavioral Health Services Delivered by Telemedicine or Telehealth Effective September 1, 2022

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Note: Texas Medicaid managed care organizations (MCOs) must provide all medically necessary, Medicaid-covered services to eligible clients. Administrative procedures such as prior authorization, precertification, referrals, and claims/encounter data filing may differ from traditional Medicaid (fee-for-service) and from MCO to MCO. Providers should contact the client's specific MCO for details.

Effective September 1, 2022, some behavioral health services delivered by synchronous audiovisual or synchronous telephone (audio-only) technology will become benefits of Texas Medicaid.

General Information

Providers of behavioral health services must defer to the needs of the person receiving services, allowing the mode of service delivery to be accessible, person- and family-centered, and driven primarily by the person’s choice and not provider convenience.

Providers of behavioral health services must provide services to Medicaid-eligible persons in accordance with accepted medical community standards and standards that govern occupations, as explained in Title 1 Texas Administrative Code (TAC) §371.1659. In addition, providers must deliver services, to include delivery by telemedicine or telehealth, in full accordance with all applicable licensure and certification and regulatory requirements.

During a declaration of a state of disaster, HHSC may issue direction to providers regarding the use of telemedicine or telehealth services to include the use of a synchronous telephone (audio-only) platform to provide covered services outside the allowances described herein to the extent permitted by Texas law. A declaration of a state of disaster occurs when an executive order or proclamation by the governor declaring a state of disaster is issued in accordance with Section 418.014 of the Texas Government Code.

Synchronous Audiovisual Technology

The following behavioral health services may be provided by synchronous audiovisual technology if clinically appropriate and safe, as determined by the provider, and agreed to by the person receiving the services. Services provided by synchronous audiovisual technology must be billed using modifier 95.

Description of Services

Procedure Codes

Health and Behavior Assessment and Intervention (HBAI) Services

96156, 96158, 96159, 96164, 96165, 96167, 96168

Mental Health Rehabilitation (MHR) Services

H0034, H2011, H2014, H2017

Mental Health Targeted Case Management (MHTCM) Services

T1017

Neurobehavioral Testing Services

96116, 96121

Neuropsychological Testing Services

96132, 96133, 96136, 96137

Peer Specialist Services

H0038

Physician Evaluation and Management (E/M) Services and Pharmacological Management Services

99202, 99203, 99204, 99205, 99211, 99212, 99213, 99214, 99215

Psychiatric Diagnostic Evaluation Services

90791, 90792

Psychological Testing Services

96130, 96131, 96136, 96137

Psychotherapy Services

90832, 90833, 90834, 90836, 90837, 90838, 90846, 90847, 90853, 99354, 99355

Screening, Brief Intervention, Referral to Treatment (SBIRT) Services

99408, G2011, H0049

Substance Use Disorder (SUD) Services

H0001, H0004, H0005

Note: Pharmacological management services may be delivered by synchronous audiovisual technology for psychiatric care only. Providers must use the most appropriate E/M procedure code with modifier UD to designate when a visit is focused primarily on pharmacological management.

Note: Approval to deliver MHTCM, MHR (excluding crisis intervention services, procedure code H2011), and peer specialist services by synchronous audiovisual technology must be documented in the plan of care for the person receiving services.

Note: Neuropsychological and psychological testing services (procedure codes 96130, 96131, 96132, 96133, 96136, and 96137) may be delivered by synchronous audiovisual technology if the psychometric test is available in an online format (except for tests that are administered and responded to orally); the provider, or test administrator, observes the person in real time for the duration of the test; and the provider delivers the psychometric test in accordance with their licensing board and professional guidelines.

Synchronous Telephone (Audio-Only) Technology

Whenever possible, the Texas Health and Human Services Commission (HHSC) encourages face-to-face interaction, such as an in-person visit, as well as the use of synchronous audiovisual technology over synchronous telephone (audio-only) technology for telemedicine and telehealth services. Therefore, providers must document in the person’s medical record the reasons that services were delivered by synchronous telephone (audio-only) technology.

The following behavioral health services may be provided by synchronous telephone (audio-only) technology if clinically appropriate and safe, as determined by the provider, and agreed to by the person receiving the services. Services provided by synchronous telephone (audio-only) technology must be billed using modifier FQ.

Description of Services

Procedure Codes

Health and Behavior Assessment and Intervention (HBAI) Services

96156, 96158, 96159, 96164, 96165, 96167, 96168

Physician Evaluation and Management (E/M) Services and Pharmacological Management Services

99211, 99212, 99213, 99214, 99215

Screening, Brief Intervention, Referral to Treatment (SBIRT) Services

99408, G2011, H0049

Note: Pharmacological management services may be delivered by synchronous telephone (audio-only) technology for psychiatric care only. Providers must use the most appropriate E/M procedure code with modifier UD to indicate when a visit is focused primarily on pharmacological management.

Note: Physician E/M services may be provided by synchronous telephone (audio-only) technology only for the diagnosis, evaluation, and treatment of a mental health or substance use condition. Procedure code 99211 may be provided by synchronous telephone (audio-only) technology only during certain public health emergencies.

The following behavioral health services may be provided by synchronous telephone (audio-only) technology only to persons with whom the treating provider has an “existing clinical relationship” and if they are clinically appropriate and safe, as determined by the provider, and agreed to by the person receiving services. Services provided by synchronous telephone (audio-only) technology must be billed using modifier FQ:

Description of Services

Procedure Codes

Mental Health Rehabilitation (MHR) Services

H0034, H2011, H2014, H2017

Mental Health Targeted Case Management (MHTCM) Services

T1017

Peer Specialist Services

H0038

Psychiatric Diagnostic Evaluation Services

90791, 90792

Psychotherapy Services

90832, 90833, 90834, 90836, 90837, 90838, 90846, 90847, 90853, 99354, 99355

Substance Use Disorder (SUD) Services

H0001, H0004, H0005

An “existing clinical relationship” occurs when a person has received at least one in-person or synchronous audiovisual MHTCM, MHR, peer specialist, psychiatric diagnostic evaluation, psychotherapy, or SUD service (as applicable) from the same provider within the six months prior to the initial service delivered by synchronous telephone (audio-only) technology. The six-month requirement for at least one in-person or synchronous audiovisual service prior to the initial synchronous telephone (audio-only) service may not be waived.

The provider must conduct at least one in-person or synchronous audiovisual MHTCM, MHR, peer specialist, psychiatric diagnostic evaluation, psychotherapy, or SUD service (as applicable) every rolling 12 months from the date of the initial service delivered by synchronous telephone (audio-only) technology unless the person receiving the services and the provider agree that an in-person or synchronous audiovisual service is clinically contraindicated or the risks or burdens of an in-person or synchronous audiovisual service outweigh the benefits. The decision to waive the 12-month requirement applies to that particular rolling 12-month period, and the basis of the decision must be documented in the person’s medical record. Examples of when a synchronous telephone (audio-only) service may be more clinically appropriate or beneficial than an in-person or synchronous audiovisual service include but are not limited to the following:

  • The person receiving services is located at a qualifying originating site in an eligible geographic area (for example, a practitioner office in a rural Health Professional Shortage Area).
  • An in-person or synchronous audiovisual service is likely to cause disruption in service delivery or has the potential to worsen the person’s conditions.

Note: Approval to deliver MHTCM, MHR (excluding crisis intervention services, procedure code H2011), and peer specialist services by synchronous telephone (audio-only) technology must be documented in the plan of care for the person receiving services.

Note: Synchronous telephone (audio-only) technology may be used for crisis intervention services (procedure code H2011) only as a backup mode of delivery, meaning that the person who is in crisis, not the treating provider, is unwilling or has limited technological capabilities that prevent them from using a synchronous audiovisual platform at the time that they receive services. The “existing clinical relationship” requirement is waived, and documented approval in the person’s plan of care is not required prior to the delivery of crisis intervention services. However, providers must document the justification for using synchronous telephone (audio-only) technology to deliver crisis intervention services in the person’s medical record.

Note: The SUD comprehensive assessment (procedure code H0001) may be delivered by synchronous telephone (audio-only) technology only during certain public health emergencies or natural disasters and to the extent allowed by federal law (assessments for withdrawal management services are excluded). The “existing clinical relationship” requirement is waived.

Documentation Requirements

Documentation requirements for a telemedicine or telehealth service are the same as for an in-person visit and must accurately reflect the services rendered. Documentation must identify the means of delivery when provided by telemedicine or telehealth.

For more information, call the TMHP Contact Center at 800-925-9126.