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Critical Incident Management System (CIMS) Software Update June 10, 2023

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FEI Systems will be updating HHSC’s current CIMS software on June 10, 2023.

This applies to the following program areas:

  • Community Living Assistance and Support Services (CLASS) Providers and Case Management Agencies (CMAs)
  • Deaf Blind with Multiple Disabilities Providers (DBMD)
  • Home and Community-based Services Providers (HCS)
  • Texas Home Living Providers (TxHmL)
  • Local Intellectual and Developmental Disability Authorities (LIDDAs)

Due to the system update, it will require all users to reset passwords. Users will receive emails from no-reply@feisystems.com with a Smart Guide attached with proper instructions to reset passwords. If users do not go through the email to reset their password, you will receive an error when login is attempted with an old password.

Contact MCS_CIMS@hhs.texas.gov with any questions or to report issues.