The new state-funded Electronic Visit Verification (EVV) vendor, HHAeXchange (HHAX), is hosting several upcoming EVV system user and clock in and clock out methods training sessions for program providers, financial management services agencies (FMSAs), and Consumer Directed Services (CDS) employers and CDS employees. All users must complete this training before being allowed access to the HHAeXchange system. Registration for the training sessions is now available and details are provided below.
EVV users providing personal care services (PCS) and transitioning to HHAX from a current EVV vendor system (or that recently contracted to provide PCS) must complete the EVV system user and clock in and clock out methods training by October 1, 2023. Users that will begin using EVV for the home health care services implementation should complete the training as soon as possible to participate in the practice period before the implementation date of January 1, 2024.
Webinar Program Provider and FMSA System User Training
The EVV system user training webinars for program providers and FMSAs consist of two training sessions, Day 1 and Day 2. These live webinars will have a chat feature that allows users to connect with the training staff and ask questions.
Note: EVV users must attend one Day 1 session and one Day 2 session to complete the training and be granted access to the HHAeXchange System. If unable to attend the webinars, program providers and FMSAs can complete training on the HHAX Learning Management System (LMS).
System User Training Day 1 Sessions
Topics: Member management, visit management, and EVV
Dates: Tuesday, September 5, 2023, or Tuesday, September 12, 2023
System User Training Day 2 Sessions
Topics: Billing and administration
Dates: Thursday, September 7, 2023, or Thursday, September 14, 2023
Register for Day 1 and Day 2 system user training.
Program Provider and FMSA System User Training on the HHAX LMS
Program providers and FMSAs can also complete the HHAX EVV system user training on the HHAX LMS. On August 28, 2023, the person who submitted the Provider Onboarding Form for each agency will receive an email with login credentials to access the HHAX LMS (known as HHAX University). Use the LMS to review videos, documents, and test questions to learn more about the HHAX Provider Portal.
CDS Employer System User Training
HHAX will host in-person and webinar training sessions for CDS employers and CDS employees. In this training, users will learn how to use the HHAX Services Portal and the clock in and clock out methods.
Note: CDS employers must attend an in-person training or a webinar to receive access to the HHAX Services Portal. CDS employees may also attend an in-person or webinar training session (but are not required to) if they want to learn how to use the HHAX clock in and clock out methods from the EVV vendor. CDS employers may have their CDS employees attend an HHAX in-person or webinar training session to comply with the HHSC EVV Policy Handbook requirements for training in Sections 4230 and 4240. CDS employers should confirm attendance and document the training on Form 1732.
In-Person CDS Employer System User Training
HHAX is hosting in-person training on the following dates and locations:
- Wednesday, September 6, 2023 — Austin
- Thursday, September 7, 2023 — Dallas
- Tuesday, September 12, 2023 — McAllen
- Thursday, September 14, 2023 — Houston
Multiple training sessions will be offered on each date. CDS employers must attend one of the following sessions:
- 9–10:30 a.m. Central Time
- 10:30 a.m.–noon Central Time
- Noon–1:30 p.m. Central Time
- 1:30–3 p.m. Central Time
- 3–4:30 p.m. Central Time
Register for in-person training.
Webinar CDS Employer System User Training
HHAX is also hosting EVV system user and clock in and clock out methods webinar training sessions in English and Spanish for CDS employers and CDS employees. These live webinars will have a chat feature that allows users to connect with the training staff and ask questions.
Webinars – English:
- September 8, 2023 — 9 a.m. Central Time
- September 13, 2023 — noon Central Time
- September 22, 2023 — 9 a.m. Central Time
- September 27, 2023 — noon Central Time
Register for a webinar (English).
Webinars – Spanish:
- September 6, 2023 — noon Central Time
- September 15, 2023 — 9 a.m. Central Time
- September 20, 2023 — noon Central Time
- September 29, 2023 — 9 a.m. Central Time
Register for a webinar (Spanish).
HHAX Reminders/Resources
Program providers and FMSAs should submit the HHAeXchange Provider Onboarding Form ASAP to initiate the transfer process to HHAeXchange or to select HHAeXchange as the EVV vendor if new to EVV. An EVV system is required to meet EVV requirements.
For more information on upcoming HHAX training opportunities and general information, refer to the Welcome Packet on the HHAX Texas Information Hub website.
For questions or more information about HHAX, email TXsupport@hhaexchange.com.com.